Complaints Procedure
Complaints procedure for Health Center Amsterdamse Bos
You can make a complaint to Health Center Amsterdamse Bos by contacting our reception or Marc Bont at mbont@healthcenteramsterdamsebos.nl
Complaints can be made orally or in writing.
We encourage you to submit your complaint as soon as possible.
Treatment of complaints:
We will take every complaint seriously and deal with it as soon as possible.
You will receive an acknowledgement of receipt of your complaint within a few working days.
Within a few working days of receiving your complaint, we will inform you in writing of the outcome of the investigation and any action taken.
Appeals:
If you are not satisfied with the handling of your complaint, you can contact the relevant professional bodies to which our healthcare providers are affiliated.
Feedback and improvement:
Complaints are considered valuable feedback and an opportunity to improve our care and services.
We will analyse complaints and take action to improve our care.
Contact details:
To make a complaint or enquire about our complaints procedure, please contact Marc Bont at mbont@healthcenteramsterdamsebos.nl
This concise complaints procedure is designed to handle your complaints in a professional and respectful manner and improve our services. We encourage you to regularly check our website for the latest version of the complaints procedure.
Last update: October 20, 2023.